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Changes to Terms and Conditions - Fraud Monitor Service

We have updated our Fraud Monitor service offering and as such we have made changes to the terms and conditions that apply to the service.

Fraud Monitor Terms and Conditions

The Fraud Monitor service can be provided as an additional service to a Voice or Cloud Voice Service. The updated terms and condition applicable to the Fraud Monitor can therefore be found in Schedule 3.1 Voice Services and Schedule 3.4 Cloud Voice Services.

The updated terms and conditions referred to above will apply to Chess’ existing customer contracts with effect from 5 July 2020 and can be found HERE. For contracts entered from the date of this notification, the updated terms and conditions will apply from the date of that contract.

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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