This week I'd like to make you aware of our support over the festive period, I've included more information on this below.
If you need any help the best way to get in touch is by submitting your query on our Customer Portal.
Many thanks for your continued support.
Call Diverts
If you're planning some time away from your business over the festive period, you may want to let your customers know by adding a divert or call greeting to your phone systems.
Please send your request by logging a ticket on the Customer Portal by Friday 11 December 2020.
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Festive Opening Times
In case you need our help over the festive season.
| Christmas Eve |
08.00 - 17.00 |
| Christmas Day |
Closed |
| Monday 28th |
Closed |
| Tuesday 29th |
09.00 - 17.00 |
| Wednesday 30th |
09.00 - 17.00 |
| New Year's Eve |
09.00 - 17.00 |
| New Year's Day |
Closed |
Our lines will remain open for customers with a 24 hour fault support contract.
November Service Performance
Each month we review our service targets and in over 96% of cases, we meet or exceed our Service Level Agreement.
We answer calls for payments, urgent faults, sales and Customer Portal help. During busy periods call waiting times can increase and for this reason we encourage customers to submit their query as a ticket on the Customer Portal, this is the quickest way to get a query resolved.
If you would like a faster response time, you can upgrade your support level by calling us on 0344 770 6000, option 4 for sales.
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Customer Portal Help
Our Customer Portal User and Administrator Guide is full of handy tips and advice on how to get the best from your online account, and you may find the answer to your query by looking here first.
If you still need help, you can call us on 0344 770 6000, select option 1 for customer services and then option 3 for Customer Portal help.
Customer Portal User Guide
