This will be our last service email until the New Year, and in this week's update I'm including an update on how we will be supporting charity this Christmas, our festive opening hours, a look back at 2020 and our statement on Brexit.
Giving Back to Charity
We have a strong culture of giving back to our local communities and this Christmas we have decided to support our chosen charities by donating money rather than spending on gifts
We're proud to help a diverse range of people, the terminally ill in the hospice community, young people through the Prince's Trust and those whose daily lives are affected by mental health.
If you would like to join us by donating, please use the links below.
2020 A Year Like No Other
We usually prefer to look forwards rather than back, but with the onset of Covid in March, it became a fight for survival for many businesses, including ours. We had to act quickly and transform parts of our business, including how we serve our customers.
We're proud of what we've achieved together, but there have been mistakes too, and in a short blog we reflect on 2020.
While Chess have been planning for all eventualities, our focus has been on ensuring we are ready for a 'No Deal' scenario. Our biggest priority continues to be ensuring our supply chain and infrastructure are robust, and we limit any impact on our customers. Chess are primarily a services business and trade exclusively in the UK and therefore, we believe any form of Brexit will have minimal or no effect on the services we deliver... read full statement
Customer Portal User and Administrator Guide
Our Customer Portal User and Administrator Guide is full of handy tips and advice on how to get the best from your online account, and you may find the answer to your query by looking here first.