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Windows 7 End of Support FAQs


Microsoft will discontinue Windows 7 support on January 14, 2020 and has published the following advice, outlining options and the next steps.

Microsoft will discontinue Windows 7 support on January 14, 2020. After that, the technical assistance and software updates that help protect your PC will no longer be available for the product. Microsoft strongly recommends that you move to Windows 10 sometime before January 2020 to avoid a situation where you need service or support that is no longer available.

The following information from Microsoft outlines frequently asked questions. For further information, please get contact us.

What does end of support mean for me?

After January 14, 2020, if your PC is running Windows 7, it will no longer receive security updates. Therefore, it's important that you upgrade to a modern operating system such as Windows 10, which can provide the latest security updates to help keep you and your data safer. In addition, Microsoft customer service will no longer be available to provide Windows 7 technical support.

What should I do?

For most Windows 7 users, moving to a new device with Windows 10* will be the recommended path forward.

Can I upgrade my existing PC to Windows 10?

To take advantage of the latest hardware capabilities, Microsoft recommends moving to a new PC with Windows 10. As an alternative, compatible Windows 7 PCs can be upgraded by purchasing and installing a full version of the software. For more information, see Windows 10 upgrade FAQ.

How can I upgrade to Windows 10 for free?

The Windows 10 free upgrade offer ended on July 29, 2016. To get Windows 10 you will need to either purchase a new device or, if you have a compatible PC, purchase a full version of the software to upgrade your existing device. We recommend that you don’t install Windows 10 on an older device, as some Windows 7 devices are not compatible with Windows 10 or could experience reduced feature availability.

What happens if I continue to use Windows 7?

If you continue to use Windows 7 after support has ended, your PC will still work, but it will become more vulnerable to security risks and viruses. Your PC will continue to start and run, but you will no longer received software updates, including security updates, from Microsoft.

Can Windows 7 still be activated after January 14, 2020?

Windows 7 can still be installed and activated after end of support; however, it will be more vulnerable to security risks and viruses due to the lack of security updates. After January 14, 2020, Microsoft strongly recommends that you use Windows 10 instead of Windows 7.

Will Internet Explorer still be supported on Windows 7?

Support for Internet Explorer on a Windows 7 device will also be discontinued on January 14, 2020. As a component of Windows, Internet Explorer follows the support lifecycle of the Windows operating system it’s installed on. See Lifecycle FAQ – Internet Explorer for more information.

What if I'm running Windows 7 Enterprise?

If you are using Windows as part of a work environment, Microsoft recommend you check first with your IT department or see Windows 10 deployment support to learn more.

What about Windows 7 Embedded?

Windows for embedded devices such as ATMs or gas pumps have lifecycle dates that sometimes differ from versions of Windows that are used on PC devices.

Chess now offer devices on a lease basis, paid monthly, helping avoid the significant capital expenditure of a hardware refresh programme: Learn More.

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