The Conversation

How to work from anywhere and still deliver great customer service with a Cloud Contact Centre 

Grant Thain, Vendor Manager and Connectivity Expert at Chess, advises how you can retain your phone line after 2025.

In this blog, Gavin Wood, CTO at Chess, explains what defence in depth stands for and whether it's a valid approach nowadays.

Gavin Wood, CTO at Chess, takes a trip down memory lane, summarising his years of experience in the industry and the new level of protection all organisations need. 

35% of UK businesses entrust a third party to manage their IT. In this article Emma Stott, Customer Service Director at Chess, summarises the three ke ...

Stephen Dracup, COO at Chess, has years of experience in the industry and has seen not one or two jumps in technology. He covers how you can manage change in your organisation using a simple three-stage method

Helping customers work securely from anywhere is a key focus area for us. In this article, Gavin Wood, CTO of Chess, gives some pointers on how to maximise your Small office or Home office (SOHO) network by looking at the router you are using.

We recently interviewed Mark Lightfoot, our CEO, about our award-winning culture and what advice he'd give to other companies on this same journey.

Dan Cooper, Security Consultant at Chess, answers three key questions every small to medium-sized business asks themselves about protecting their data:

• Has security really changed that much in the past few years?
• Am I using the best-in-class security vendors today?
• Do I have the right skills and time in-house to manage these solutions?

Grant Thain, Vendor Manager and Connectivity Expert at Chess, summarises what the 2025 PSTN switch-off means to businesses and what the alternative options are:

• All-Internet Protocol (All-IP)
• Metallic Path Facility (MPF)

A key remote collaboration tool to help you work from anywhere and enable a hybrid workforce

In this article, Stephen Dracup, Chief Operation Officer at Chess, covers why the company decided to adopt hybrid working:

• Why hybrid working? >
• Advice on adopting hybrid >

Gilbert McHarg, Sage Consultant at Chess, summarises how Sage 200cloud can be used to improve business processes and reduce costs. He covers: Wha ...

In this article, our Head of Mobile Sales, Lauren Miller, provides helpful advice on how you can get the best deal on your business mobiles. She cover ...

Gavin Wood, CTO at Chess, summarises some of the key tech trends for 2021. He covers why you should adopt cloud-native services , how to enable anywhere operations and how will security change in 2021.

At Chess we work with customers and partners, including Microsoft, to develop and manage software that allows people to work from anywhere. We’re proud of our working culture that places an emphasis on employee wellbeing and support, and in this blog we explore the tools and systems that have helped us transition into a new way of working.

There is an opportunity to reflect on the response taken to tackling the challenges associated with the pandemic, from the initial period of crisis management to planning for future outcomes in a way that allows for an improved approach.

In this article we recognise and consider;

1. The need for companies to pivot and collaborate.
2. In terms of Healthcare, key themes that underpin future product development.
3. How various tools can combine to help prepare for any future crisis.

In 2020, companies rapidly enabled remote working at large scales. Often security was left as an afterthought and attackers took advantage of the newl ...

Warren Pryer, Group Sales Director at Chess, summarises the key learnings from Chess and our customers from 2020 and the advice he would give to any business looking to thrive in 2021.

Trying to predict technology and business trends is a tricky business in itself - it can depend on so many variables, such as the economy, customer de ...