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Service Updates

Customer Survey and our Service Improvement Roadmap

Following a fantastic response to our annual customer survey, we’d like to focus on 5 key areas.

Festive Opening Times

Festive Opening Times and Service Updates

Festive Opening TimesIn case you need our help over the festive season.  Christmas Eve 08.00 - 17.00 Christmas Day Closed Monday 28 ...

2020 A Year Like No Other

2020 A Year Like No Other

The onset of Covid-19 was a turning point for many businesses, and we were no exception. Our management team quickly recognised the need to move to a ...

Unlocking the Power of M365

Unlocking the Power of M365

Whilst there is no doubting the power of Microsoft 365. Many organisations deploy it quickly without understanding the need to get the platform set up ...

Weekly Service Update

Weekly Service Update - 2 December

This week I'd like to make you aware of our support over the festive period, I've included more information on this below.If you need any help the bes ...

Customer Service Update

Customer Service Update - 18 November 2020


Openreach has recently changed its service status to Amber, and this will remain until 2 December. You can read more about this and how it may affect you in the connectivity section below. 

This week we have sent your monthly bill, and I've included a reminder of our 5 top billing questions and answers, along with the best way to pay your bill. 


Customer Service Update

Customer Service Update - 11 November 2020

We're always looking for ways to improve your online experience and this week we're pleased to tell you about 3 additional features coming soon on our Customer Portal.  Let us us know if you have any other improvement suggestions HERE and we'll review and action if we can.   


Work From Home

Lockdown 2.0 - Helping You Work From Home

As another lockdown starts I thought it would be useful to revisit some of the products and services we offered in the Spring that are aimed at making working from home easier.

Customer Service Update

Customer Service Update - 4 November 2020

We would like to reassure all our customers that our Service Desk remains unaffected by the lockdown and we will continue to provide the same high level of support.

Service Update 28 October 2020


Covid restrictions continue to tighten across the UK adding additional pressures to many businesses. We would like to assure you that our Service Desk is operating as normal and we are here to help if you need us.

The best way to get help is to log a ticket on our Customer Portal, we will then review and assign a response time, usually within 15 minutes of receiving your ticket. 

Don't forget if you need advice on any aspect of working from home, we can help, please click HERE

Service Update - 21 October

Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:

  • New Service Status page 
  • The Customer Portal and what this means for your business.  

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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