There are some significant changes to the Microsoft Cloud Solution Provider (CSP) programme coming, impacting current Microsoft CSP agreement and Online Service Plans.
Customer Survey and our Service Improvement Roadmap
Following a fantastic response to our annual customer survey, we’d like to focus on 5 key areas.
Festive Opening Times and Service Updates
Festive Opening TimesIn case you need our help over the festive season. Christmas Eve 08.00 - 17.00 Christmas Day Closed Monday 28 ...
2020 A Year Like No Other
The onset of Covid-19 was a turning point for many businesses, and we were no exception. Our management team quickly recognised the need to move to a ...
Unlocking the Power of M365
Whilst there is no doubting the power of Microsoft 365. Many organisations deploy it quickly without understanding the need to get the platform set up ...
Weekly Service Update - 2 December
This week I'd like to make you aware of our support over the festive period, I've included more information on this below.If you need any help the bes ...
Customer Service Update - 18 November 2020
Openreach has recently changed its service status to Amber, and this will remain until 2 December. You can read more about this and how it may affect you in the connectivity section below.
This week we have sent your monthly bill, and I've included a reminder of our 5 top billing questions and answers, along with the best way to pay your bill.
Customer Service Update - 11 November 2020
Lockdown 2.0 - Helping You Work From Home
As another lockdown starts I thought it would be useful to revisit some of the products and services we offered in the Spring that are aimed at making working from home easier.
Customer Service Update - 4 November 2020
We would like to reassure all our customers that our Service Desk remains unaffected by the lockdown and we will continue to provide the same high level of support.
Service Update 28 October 2020
Covid restrictions continue to tighten across the UK adding additional pressures to many businesses. We would like to assure you that our Service Desk is operating as normal and we are here to help if you need us.
The best way to get help is to log a ticket on our Customer Portal, we will then review and assign a response time, usually within 15 minutes of receiving your ticket.
Don't forget if you need advice on any aspect of working from home, we can help, please click HERE.
Service Update - 21 October
Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:
- New Service Status page
- The Customer Portal and what this means for your business.