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How to work from anywhere and still deliver great customer service with a Cloud Contact Centre 

Grant Thain, Vendor Manager and Connectivity Expert at Chess, advises how you can retain your phone line after 2025.

35% of UK businesses entrust a third party to manage their IT. In this article Emma Stott, Customer Service Director at Chess, summarises the three ke ...

Helping customers work securely from anywhere is a key focus area for us. In this article, Gavin Wood, CTO of Chess, gives some pointers on how to maximise your Small office or Home office (SOHO) network by looking at the router you are using.

Grant Thain, Vendor Manager and Connectivity Expert at Chess, summarises what the 2025 PSTN switch-off means to businesses and what the alternative options are:

• All-Internet Protocol (All-IP)
• Metallic Path Facility (MPF)

A key remote collaboration tool to help you work from anywhere and enable a hybrid workforce

In this article, Stephen Dracup, Chief Operation Officer at Chess, covers why the company decided to adopt hybrid working:

• Why hybrid working? >
• Advice on adopting hybrid >

In this blog, our Voice Consultant, Martin Bacon, summarises how your outdated system may be costing you business opportunities. In this article, he covers:
• How are great customer service and modern voice systems linked?
• Why improved productivity will boost your profitability?
• How can the right communications technology give you a competitive edge in a saturated industry?

In this article, our Head of Mobile Sales, Lauren Miller, provides helpful advice on how you can get the best deal on your business mobiles. She cover ...

The 130% Super-deduction helps UK businesses to invest in their future and improve their competitive advantage. Between April 1 2021 and March 31 2023, all new purchases of main rate plant and machinery will qualify for the super-deduction of 130% capital allowance against your taxable income.

Improving employee productivity and other reasons, you should integrate your telephony system and your CRM.

In this article, we cover:

• Why you should review your communication strategy
• What is computer telephony integration (CTI)
• How computer telephony integration (CTI) can benefit your business

Gavin Wood, CTO at Chess, summarises some of the key tech trends for 2021. He covers why you should adopt cloud-native services , how to enable anywhere operations and how will security change in 2021.

Warren Pryer, Group Sales Director at Chess, summarises the key learnings from Chess and our customers from 2020 and the advice he would give to any business looking to thrive in 2021.

Trying to predict technology and business trends is a tricky business in itself - it can depend on so many variables, such as the economy, customer de ...

The Public Switched Telephone Network (PSTN) is being closed in Dec 2025. The PSTN supports a range of familiar telephone and broadband products. There will be a stop sell point in September 2023, after which PSTN based products will no longer be available for new supply.  

With local lockdowns being introduced in some areas and all the talk of a potential second wave of CV-19, now might be a good time to focus on small businesses and ways to improve vital infrastructure.

This week I'm looking at five reasons why moving to a cloud solution can reduce your costs.

I’ve been watching with interest the sharp rise in uptake of video conferencing apps during CV-19 lockdown. So far, they've done a great job in meeting the rising demands of our need to communicate and video conference with one another.

Working from home is now an everyday reality for many of our customers and network issues can be a challenge. As schools have now closed and other businesses have also sent people home, many home workers are struggling with ensuring they can run their real-time work apps such as Voice and Video conferencing without interference from other people, who are also working from home or using other online content.