How to work from anywhere and still deliver great customer service with a Cloud Contact Centre
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Kickstart your culture
Tim Wilkinson-Hall, Head of Knowledge and Culture, covers three simple things you can implement straight away to boost your company culture among remo ...
Defence in Depth
In this blog, Gavin Wood, CTO at Chess, explains what defence in depth stands for and whether it's a valid approach nowadays.
The Biggest Benefits of Managed Support
35% of UK businesses entrust a third party to manage their IT. In this article Emma Stott, Customer Service Director at Chess, summarises the three ke ...
Change management for guaranteed adoption
Stephen Dracup, COO at Chess, has years of experience in the industry and has seen not one or two jumps in technology. He covers how you can manage change in your organisation using a simple three-stage method
Your Security Questions Answered
Dan Cooper, Security Consultant at Chess, answers three key questions every small to medium-sized business asks themselves about protecting their data:
- Has security really changed that much in the past few years?
- Am I using the best-in-class security vendors today?
- Do I have the right skills and time in-house to manage these solutions?
Work better together with SharePoint
A key remote collaboration tool to help you work from anywhere and enable a hybrid workforce
Hybrid Working: What to consider when going hybrid
In this article, Stephen Dracup, Chief Operation Officer at Chess, covers why the company decided to adopt hybrid working:
- Why hybrid working? >
- Advice on adopting hybrid >
Why your telephone system is restricting your growth
In this blog, our Voice Consultant, Martin Bacon, summarises how your outdated system may be costing you business opportunities. In this article, he covers:
• How are great customer service and modern voice systems linked?
• Why improved productivity will boost your profitability?
• How can the right communications technology give you a competitive edge in a saturated industry?
Better Access To Your Data, Anytime, Anywhere with Sage
Gilbert McHarg, Sage Consultant at Chess, summarises how Sage 200cloud can be used to improve business processes and reduce costs. He covers: Wha ...
130% Super-deduction: Now is the time to invest in your future
The 130% Super-deduction helps UK businesses to invest in their future and improve their competitive advantage. Between April 1 2021 and March 31 2023, all new purchases of main rate plant and machinery will qualify for the super-deduction of 130% capital allowance against your taxable income.
HAFNIUM: What it is and why it matters
Our CTO, Gavin Wood, analyses the HAFNIUM attack and recommends best practice to ensure you have improved your security posture. In this article, he covers:
- What is HAFNIUM
- Why is the HAFNIUM attack so dangerous
- How to mitigate cyber risk
Integrating telephony into CRM
Improving employee productivity and other reasons, you should integrate your telephony system and your CRM.
In this article, we cover:
- Why you should review your communication strategy
- What is computer telephony integration (CTI)
- How computer telephony integration (CTI) can benefit your business
2021 is the year to become cloud-native
Gavin Wood, CTO at Chess, summarises some of the key tech trends for 2021. He covers why you should adopt cloud-native services , how to enable anywhere operations and how will security change in 2021.
The 3 Essential Tools That Help You Respond Quickly and Effectively.
At Chess we work with customers and partners, including Microsoft, to develop and manage software that allows people to work from anywhere. We’re proud of our working culture that places an emphasis on employee wellbeing and support, and in this blog we explore the tools and systems that have helped us transition into a new way of working.
Key learnings from 2020 to take into 2021 for your enterprise
Warren Pryer, Group Sales Director at Chess, summarises the key learnings from Chess and our customers from 2020 and the advice he would give to any business looking to thrive in 2021.
Key learnings from 2020 to take into 2021 for your business
Trying to predict technology and business trends is a tricky business in itself - it can depend on so many variables, such as the economy, customer de ...
Why we Changed to Hybrid Cloud
Many apps are already hosted in the cloud, however, two out of every three apps remain on-premises. This leaves many businesses caught in the middle of old and new with resource tied up managing a complex IT environment.
How Calvin Capital improved efficiency and profitability
From day to day support to large scale, business critical projects, Calvin rely on Chess to help them connect people, protect their data and grow their business. Read their case study to find out how.
Transforming Business Using Power Apps
PowerApps are a no code/low code platform that enables anyone to build rich web and mobile applications. In this blog post we'll explore the features and benefits of introducing Power Apps into your business.