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Cloud

Cloud Contact Centres and Remote Workers

How to work from anywhere and still deliver great customer service with a Cloud Contact Centre 

Kickstart your culture

Tim Wilkinson-Hall, Head of Knowledge and Culture, covers three simple things you can implement straight away to boost your company culture among remo ...

Defence in Depth

In this blog, Gavin Wood, CTO at Chess, explains what defence in depth stands for and whether it's a valid approach nowadays.

The Biggest Benefits of Managed Support

35% of UK businesses entrust a third party to manage their IT. In this article Emma Stott, Customer Service Director at Chess, summarises the three ke ...

Change management for guaranteed adoption

Change management for guaranteed adoption

Stephen Dracup, COO at Chess, has years of experience in the industry and has seen not one or two jumps in technology. He covers how you can manage change in your organisation using a simple three-stage method

Your Security Questions Answered

Your Security Questions Answered

Dan Cooper, Security Consultant at Chess, answers three key questions every small to medium-sized business asks themselves about protecting their data:

  • Has security really changed that much in the past few years?
  • Am I using the best-in-class security vendors today?
  • Do I have the right skills and time in-house to manage these solutions?

Work better together with SharePoint

A key remote collaboration tool to help you work from anywhere and enable a hybrid workforce

Hybrid Working

Hybrid Working: What to consider when going hybrid

In this article, Stephen Dracup, Chief Operation Officer at Chess, covers why the company decided to adopt hybrid working:

  • Why hybrid working? >
  • Advice on adopting hybrid >
telephone system

Why your telephone system is restricting your growth

In this blog, our Voice Consultant, Martin Bacon, summarises how your outdated system may be costing you business opportunities. In this article, he covers:
• How are great customer service and modern voice systems linked?
• Why improved productivity will boost your profitability?
• How can the right communications technology give you a competitive edge in a saturated industry?

Sage

Better Access To Your Data, Anytime, Anywhere with Sage

Gilbert McHarg, Sage Consultant at Chess, summarises how Sage 200cloud can be used to improve business processes and reduce costs. He covers: Wha ...

130% Super-deduction: Now is the time to invest in your future

130% Super-deduction: Now is the time to invest in your future

The 130% Super-deduction helps UK businesses to invest in their future and improve their competitive advantage. Between April 1 2021 and March 31 2023, all new purchases of main rate plant and machinery will qualify for the super-deduction of 130% capital allowance against your taxable income.

Gavin Wood CTO

HAFNIUM: What it is and why it matters

Our CTO, Gavin Wood, analyses the HAFNIUM attack and recommends best practice to ensure you have improved your security posture. In this article, he covers: 

  • What is HAFNIUM
  • Why is the HAFNIUM attack so dangerous
  • How to mitigate cyber risk
Integrating telephony into CRM

Integrating telephony into CRM

Improving employee productivity and other reasons, you should integrate your telephony system and your CRM.

In this article, we cover:

  • Why you should review your communication strategy
  • What is computer telephony integration (CTI)
  • How computer telephony integration (CTI) can benefit your business
Gavin Wood CTO Chess

2021 is the year to become cloud-native

Gavin Wood, CTO at Chess, summarises some of the key tech trends for 2021. He covers why you should adopt cloud-native services , how to enable anywhere operations and how will security change in 2021.

The 3 Essential Tools That Help You Respond Quickly and Effectively

The 3 Essential Tools That Help You Respond Quickly and Effectively.

At Chess we work with customers and partners, including Microsoft, to develop and manage software that allows people to work from anywhere. We’re proud of our working culture that places an emphasis on employee wellbeing and support, and in this blog we explore the tools and systems that have helped us transition into a new way of working.

Warren Pryer Chess

Key learnings from 2020 to take into 2021 for your enterprise

Warren Pryer, Group Sales Director at Chess, summarises the key learnings from Chess and our customers from 2020 and the advice he would give to any business looking to thrive in 2021.

Oliver Lofthouse, Sales Director at Chess

Key learnings from 2020 to take into 2021 for your business

Trying to predict technology and business trends is a tricky business in itself - it can depend on so many variables, such as the economy, customer de ...

Hybrid Cloud

Why we Changed to Hybrid Cloud

Many apps are already hosted in the cloud, however, two out of every three apps remain on-premises. This leaves many businesses caught in the middle of old and new with resource tied up managing a complex IT environment.

Calvin Capital

How Calvin Capital improved efficiency and profitability

From day to day support to large scale, business critical projects, Calvin rely on Chess to help them connect people, protect their data and grow their business. Read their case study to find out how.

Transforming Business Using Power Apps

Transforming Business Using Power Apps

PowerApps are a no code/low code platform that enables anyone to build rich web and mobile applications. In this blog post we'll explore the features and benefits of introducing Power Apps into your business. 

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