Management of threats and compliance with regulations have not gone away over the last 9 months and many of our customers have asked us to help them with their digital information infrastructure, so I thought it might be useful to highlight 3 areas to consider.
Webinar - Driving Compliance with M365 in Financial Services
To help manage the challenges of compliance and data governance, Microsoft has introduced a new set of solutions, including Compliance Manager, which provides more than 150 out-of-box assessments.
Customer Service Update - 18 November 2020
Openreach has recently changed its service status to Amber, and this will remain until 2 December. You can read more about this and how it may affect you in the connectivity section below.
This week we have sent your monthly bill, and I've included a reminder of our 5 top billing questions and answers, along with the best way to pay your bill.
Sage Strengthens Partnership With Chess
Chess is further strengthening its partnership with business technology and software provider, Sage, in an agreement which will see Chess deliver Sage for Education and Sage solutions across the UK.
The PSTN Switch Off in 2025 - Replacement Products and Services
The Public Switched Telephone Network (PSTN) is being closed in Dec 2025. The PSTN supports a range of familiar telephone and broadband products. There will be a stop sell point in September 2023, after which PSTN based products will no longer be available for new supply.
Customer Service Update - 11 November 2020
Lockdown 2.0 - Helping You Work From Home
As another lockdown starts I thought it would be useful to revisit some of the products and services we offered in the Spring that are aimed at making working from home easier.
Chess Joins YPO Framework
Chess is announced as a supplier on YPO's new national network and telecommunications framework.
Customer Service Update - 4 November 2020
We would like to reassure all our customers that our Service Desk remains unaffected by the lockdown and we will continue to provide the same high level of support.
Drive By Attack, Buffer Overflow, Privilege Escalation #BeCyberSmart
Our last 3 episodes in a 12 part series #BeCyberSmart. Today we cover Drive By Attack, Buffer Overflow and Privilege Escalation. All 12 episodes are available to watch on demand HERE.
Service Update 28 October 2020
Covid restrictions continue to tighten across the UK adding additional pressures to many businesses. We would like to assure you that our Service Desk is operating as normal and we are here to help if you need us.
The best way to get help is to log a ticket on our Customer Portal, we will then review and assign a response time, usually within 15 minutes of receiving your ticket.
Don't forget if you need advice on any aspect of working from home, we can help, please click HERE.
Passwords, Rootkits and Remote Code Execution #BeCyberSmart
This week we're talking about Rootkits, Remote Code Execution and Password Attacks and there's some really fascinating information covered, even for the most technical of us.
If you do nothing else, make sure you follow the password rules and don't get 'pwned'. Find out how and why.
Malware, Worms and Ransomware #BeCyberSmart
This week we're talking about Malware, Ransomware and Worms and there's some really fascinating information covered, even for the most technical of us.
Whether you own a smart fridge, the latest laptop or you run a multi million pound business none of us can afford to ignore the threat of a virus attacking our systems. Find out why.
Service Update - 21 October
Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:
- New Service Status page
- The Customer Portal and what this means for your business.
Simplify Compliance in Financial Services with M365
Data Protection and Compliance are amongst the most challenging areas of business operations.
Compliance Manager, created for Microsoft 365, helps to simplify your compliance journey by giving you the information and tools to assess your compliance risks, conduct risk assessments and manage your end-to-end compliance processes when using Microsoft Cloud services.
Be a Compliance Hero
Customer, financial and business data is one of the most valuable - and vulnerable commodities dealt with on a daily basis within the Financial Services sector. It's also one of the most tightly governed areas, with strict requirements around data retention policies and privacy regulations.
Frequently Asked Questions and Answers - Billing Top 5
Do you have a question about your bill? Save time on the phone and check out our Top 5 Billing Frequently asked Questions and Answers.
- Why is my bill higher than normal
- Why have I been billed for an engineer charge?
- How can I pay my bill online?
- How can I get a copy of a previous bill?
- What is Fraud Monitor and Line Assurance?
Customer Service Week 2020
It’s National Customer Service Week, and at Chess that’s a big deal. 2020 has been a challenging year for all. Our people and our customers have ha ...
Customer Portal - Administrator Tips
Thank you for visiting our Portal Administrator Tips. We'll be adding to these regularly, so please do keep checking back.