Blog

Chess is further strengthening its partnership with business technology and software provider, Sage, in an agreement which will see Chess deliver Sage for Education and Sage solutions across the UK.

The Public Switched Telephone Network (PSTN) is being closed in Dec 2025. The PSTN supports a range of familiar telephone and broadband products. There will be a stop sell point in September 2023, after which PSTN based products will no longer be available for new supply.  

We're always looking for ways to improve your online experience and this week we're pleased to tell you about 3 additional features coming soon on our Customer Portal.  Let us us know if you have any other improvement suggestions HERE and we'll review and action if we can.   

As another lockdown starts I thought it would be useful to revisit some of the products and services we offered in the Spring that are aimed at making working from home easier.

Chess is announced as a supplier on YPO's new national network and telecommunications framework.

We would like to reassure all our customers that our Service Desk remains unaffected by the lockdown and we will continue to provide the same high level of support.

Our last 3 episodes in a 12 part series #BeCyberSmart. Today we cover Drive By Attack, Buffer Overflow and Privilege Escalation.  All 12 episodes are available to watch on demand HERE.

Covid restrictions continue to tighten across the UK adding additional pressures to many businesses. We would like to assure you that our Service Desk is operating as normal and we are here to help if you need us.

The best way to get help is to log a ticket on our Customer Portal, we will then review and assign a response time, usually within 15 minutes of receiving your ticket. 

Don't forget if you need advice on any aspect of working from home, we can help, please click HERE. 

This week we're talking about Rootkits, Remote Code Execution and Password Attacks and there's some really fascinating information covered, even for the most technical of us. 

If you do nothing else, make sure you follow the password rules and don't get 'pwned'. Find out how and why.

This week we're talking about Malware, Ransomware and Worms and there's some really fascinating information covered, even for the most technical of us.

Whether you own a smart fridge, the latest laptop or you run a multi million pound business none of us can afford to ignore the threat of a virus attacking our systems. Find out why.

Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:

• New Service Status page 
• The Customer Portal and what this means for your business.  

Data Protection and Compliance are amongst the most challenging areas of business operations.

Compliance Manager, created for Microsoft 365, helps to simplify your compliance journey by giving you the information and tools to assess your compliance risks, conduct risk assessments and manage your end-to-end compliance processes when using Microsoft Cloud services.

Customer, financial and business data is one of the most valuable - and vulnerable commodities dealt with on a daily basis within the Financial Services sector. It's also one of the most tightly governed areas, with strict requirements around data retention policies and privacy regulations.

Do you have a question about your bill?  Save time on the phone and check out our Top 5 Billing Frequently asked Questions and Answers.

• Why is my bill higher than normal
• Why have I been billed for an engineer charge?
• How can I pay my bill online?
• How can I get a copy of a previous bill?
• What is Fraud Monitor and Line Assurance?
  
  

It’s National Customer Service Week, and at Chess that’s a big deal.   2020 has been a challenging year for all. Our people and our customers have ha ...

Our customers asked us to make their online experience even better and we've listened. 

Thank you for visiting our Portal Administrator Tips. We'll be adding to these regularly, so please do keep checking back.

Adapting to a new normal and getting the most out of your investment in systems and people are big discussion points in the current climate, especially if, like us, you are likely to have people working remotely for the foreseeable future.