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Cloud Voice for GP Surgeries

Ensuring GP surgeries never miss a call, with our easy-to-use hosted phone system

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Never Miss A Call

GP surgeries require a friendly, prompt and efficient service. Patients are often calling with concerns and they will expect a quick response to their call, therefore the telephony solution that is chosen must accommodate these requirements.

With Cloud Voice for GP Surgeries, peak times can be dealt with efficiently, using reporting features to monitor call numbers and prioritise emergency calls. As consultations over the phone increase in popularity Cloud Voice also enables call recordings and strengthens your disaster recovery plan.

What's Included

 

Call Recording  

Call recording is used to train and coach new receptionists, nurses and practice managers. Plus, the doctor or nurse can have the ability to retrospectively record the entire call, should they feel the need.

Call Queuing  

Call queuing allows patient’s calls to be queued at network level before they are delivered to a handset at the practice. Comfort messages can be played too, which will give patients reassurance that their call will be answered soon and provide information such as opening hours.


Integration with industry-specific CRMs

Integration with industry-specific CRMs can keep a record of call history and interactions with patients, as well as screen-pops on inbound calls to create a sense of customer service and care when answering calls. 

PC Soft Client 

PC soft client presence and chat can be used to communicate amongst the team in order to help meet patient confidentiality. 

Sophisticated Statistical Analysis  

Sophisticated statistical analysis of inbound/ outbound calls can help identify the busiest periods to help plan for staff scheduling.

Disaster Recovery Plan 

Disaster recovery plan such as failing over to another number (mobile, other practice) ensures no calls are missed 

Auto Attendant  

Auto attendant greets the caller, for example with a message saying that their call will be answered and ensures they are not left listening to a ring tone. It helps cut down the amount of time patients spend waiting in queues, as patient’s enquiries for opening hours and other information can be answered.

Receptionist Console 

Receptionist console helps reduce the time it takes for a call to come in and be transferred to the necessary department or individual. The ability to re-order the queue is important, as some calls may need to be dealt with quicker than others in case of emergency. ‘Presence’ allows the receptionist to check who is available before transferring the call.

Add-Ons for Cloud Voice

 

Teams Voice
All in one communication solution for Microsoft users

Cloud Voice for Microsoft Teams enables your organisation to use Microsoft Teams application as a Cloud Voice endpoint to make and receive telephone calls using Chess’ direct routing capability. This is a phone system that can be accessed from your mobile, computer, or desk phone, adding more flexibility and availability when it comes to communications within your business.

Learn More

Cloud Voice Collaborate
The complete unified communications experience

Cloud Voice Collaborate offers instant messaging, presence, voice, video, desktop and application sharing, and document sharing. Driven through a set of end user applications for Windows, Mac, Android and iOS, it enables your health team to access business.
communications and collaboration services wherever they are

Learn More

Cloud Voice Contact
Simplifying customer engagement

Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back-office contact centre agents. The system integrates with your CRM and is perfect for health organisations that want to make it easier for patients
to engage with them.

Learn More


Akixi
Cloud-based reporting software

Akixi provides a comprehensive call and contact analytics solutions. Akixi’s cloud based reporting software gives you insight into how your contact processes are working and how you can optimise them to provide the best patient experience. Offering various service levels, from historic call logging to advanced real-time contact centre services, to suit practices of all sizes.

 

 

Useful Resources

Blog

Enabling patient satisfaction: EMIS and Cloud Voice integration

Whitepaper

Is your phone system holding you back? 

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