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Support Incident Packs

Keeping your IT running at all times from anywhere

Work from Anywhere

The Chess Professional Support Incident Packs are an IT support token service. It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly expands your in-house technical support services.

Chess engineers will provide remote technical assistance on a prepaid token basis, allowing for additional resources to support with any challenges or issues you may be facing within your infrastructure.

Because our support desks are multi-skilled, we can manage a diverse range of end-user queries without needing to send your staff on training courses. Equally, because your calls go into our team, the end-users have a constantly high level of service that is not limited by the capacity of the internal team.

Benefits of Professional Support Incident Packs


Essential support, during business-critical periods

Includes our entire platform of technical resource, delivering a wide range of services

A scalable service for multiple requirements including change requests

Minimise Downtime

Use of remote support tools to ensure fast resolution

Improve IT service levels and help optimise productivity

Faster resolution with our Enterprise remote management solution

Peace of Mind

Continuation of service when your business depends on it most

IT incidents managed through to resolution within contracted service levels

Buy as many tokens as you want and use them when you need to

Speak to a Product Specialist

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