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Professional Support Incident Packs  

Keeping your IT running at all times from anywhere.

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Approximately 653,000 businesses (48%) have a basic skills gap
Over 50% Windows PC applications are out-of-date, increasing potential security risks.
95% of security failures in the cloud will be caused by the users, according to Gartner

Work from Anywhere

The Chess Professional Support Incident Packs are an IT support token service. It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly expands your in-house technical support services.

Chess engineers will provide remote technical assistance on a prepaid token basis, allowing for additional resources to support with any challenges or issues you may be facing within your infrastructure.

Because our support desks are multi-skilled, we can manage a diverse range of end-user queries without needing to send your staff on training courses. Equally, because your calls go into our team, the end-users have a constantly high level of service that is not limited by the capacity of the internal team.

Benefits of Professional Support Incident Packs


Essential support, during business-critical periods

Includes our entire platform of technical resource, delivering a wide range of services

A scalable service for multiple requirements including change requests


Minimise Downtime

Use of remote support tools to ensure fast resolution

Improve IT service levels and help optimise productivity

Faster resolution with our Enterprise remote management solution

Peace of Mind

Continuation of service when your business depends on it most

IT incidents managed through to resolution within contracted service levels

Buy as many tokens as you want and use them when you need to


10 tokens

£600 + VAT

20 tokens

£1,160 + VAT

30 tokens

£1,675 + VAT

50 tokens

£2,680 + VAT

100 tokens

£5,140 + VAT

Mon-Fri 8am-6pm: 1/2hr = 1 token* Weekends and Bank Holidays: 1/2 hr = 2 tokens*

*minimum usage
IT Level engineering = 2 tokens; (Weekend/Bank Holidays = 4 tokens)
IT Consultant = 3 tokens; (Weekend/Bank Holidays = N/A)

Useful Resources

Remote Collaboration with MS Teams Webinar Thumbnail


Remote Collaboration with MS Teams
Keep Your Business Up and Running Brochure


Keep Your Business Up and Running
Laptop with coffee and video call


Teams VS Zoom Vs Webex
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10 Tips to Successfully Manage Your Remote Team

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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