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Cloud Support for Microsoft 365

Keep Your Business Up And Running.

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65% of IT budgets are spent just to keep the “lights on”
46 percent of managed IT service users have cut their annual IT costs by 25 percent or more
83% of UK SMEs are using some form of IT managed service

Managed Support For Microsoft 365

Microsoft offers their Microsoft 365 customers a basic level of online support as standard with their packages, however this is mainly made up of “how-to” articles and online video tutorials, which, whilst informative, can often be lacking when it comes to specific issues.

This means that when you’re faced with a problem, you may struggle to find a speedy solution. 

We’re here to help with our Cloud Support packages - whether you need some specialist support with extra complicated end-user issues or you need to allocate your internal resource to innovation. 

Introducing Chess Cloud Support
for Microsoft 365

With Chess, you can choose packages that work with the licenses that you’re using, from Business Support to Enterprise Support or Tech2Tech Escalated Support for more demanding issues. With varying degrees of coverage and support, you can select the package that best suits the needs and requirements of your business. Here are the support features that you can expect to benefit from when selecting our managed support for Microsoft 365 packages.

End User Support Pack

Business Support

Reactive end user remote support for Business standard/Premium M365 applications.

Applies to Microsoft 365 Business Standard or Premium Licence.
Features:

Service Desk: Mon-Fri 08:30-17:30

Basic Feature and Standard
Application Incident Support

Also Includes Access to Chess Cloud Adopt (Business Pack)

 

£10.00

(per user per month, excl. VAT)

Request a Call Back

End User Support Pack

Enterprise Support

Reactive End User remote support for Enterprise 365 applications.

Applies to Microsoft 365 Business Standard or Premium Licence.
Features:

Service Desk: Mon-Fri 08:30-17:30

Basic Feature & Standard
Application Incident Support

Also Includes Access to Chess Cloud Adopt (Enterprise Pack)



£20.00

(per user per month, excl. VAT)

Request a Call Back

Escalated Support

Tech2Tech

Reactive remote support to assist the customer’s in-house technical teams with M365 support issues that require a higher level of technical assistance for M365 standard applications

Features:

Service Desk: Mon-Fri 08:30-17:30

Advanced Incident Support






£4.00

(per user per month, excl. VAT)

Request a Call Back

Why Chess for Microsoft Managed Support

We provide end-to-end management from business strategy to end-user support, meaning your entire user journey is supported. 
We’re accredited at Gold level in eight Microsoft competencies and at Silver level in a further two, ensuring that you receive the highest levels of expertise.

Add-ons

Voice+ Support for Microsoft 365

Chess Voice+ support for Microsoft Phone System, Audio Conferencing or Microsoft Business Voice for inbound and outbound calling features within the Microsoft Teams add-on.

Features:

Covers Chess Teams Voice and Chess Teams Direct Routing

Microsoft Phone System, Audio Conferencing or Microsoft Business Voice for inbound and outbound calling features within the Microsoft Teams

£2.00

(per user per month, excl. VAT)

Request a Call Back

Data Protect for Microsoft 365

Data Protect for Microsoft 365 is a cloud-to-cloud backup product offering an all in-one backup, restore and export solution that covers Exchange Online, OneDrive, SharePoint Online, and Microsoft Teams. 

Features:

Ensures that businesses can access, control, and most importantly protect the data that employees entrust to the cloud.

Covers Exchange Online, OneDrive SharePoint Online, and Microsoft Teams.

£1.25

(per user per month, excl. VAT)

Request a Call Back

 Microsoft Power Platform

There's a lot to learn with Microsoft 365. Microsoft Power Platform lets you analyse data, automate processes and build solutions, so you can adapt quickly in a rapidly changing business environment.

Find Out More

Cloud Security for Microsoft 365

The Cloud Security Assessment and Delivery for Microsoft 365, part of our Cloud Consult portfolio, help to keep your business secure, your data protected and your operations compliant.

Find Out More

Useful Resources

Brochure

Keep Your Business Up and Running 

Webinar

Remote Collaboration with MS Teams

Blog

Backups and Recovery Tips

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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