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Managed Support

Designed to keep your business up and running at all times, Chess Managed Support resolves 60% of IT issues at first contact.

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Reduce your costs and grow your business by improving service levels

With an ever-growing list of demands, it is impossible for today’s internal IT function to answer all tech requirements of your organisation.

One of your main challenges is how to stay on top of the latest trends to support the business and address changing needs when there is a constant squeeze on budgets, headcount, and resources.

This is where Managed Services can help – from data centre to desktop, from consulting to service desk and onsite support, we will slot into your own IT model at any level required, depending on what you need. You retain control while achieving lower total cost of ownership (TCO), improved performance, guaranteed service levels and reduced risk. Chess help you create a flexible, efficient, and resilient business.

Benefits of Chess Managed Support

Reduce Costs

Our competitively priced services help you lower your total cost of ownership by removing capital investments in people, infrastructure, and resources.

UK Team

Our UK-wide infrastructure is proven at every level so whichever services you want, either on premise or via the cloud, they are available when you need them.

Eliminate Risk

Our business is founded on providing outstanding services: through our expert people, national infrastructure, Network Operations Centre, we proactively manage risk out of IT service provision.

Constant Innovation

Immediate access to proven approaches, industry best practice and emerging technologies means you create a more agile and resilient business.

Enhance IT Service Quality

Our experts manage whatever services you choose within the agreed contract levels, in line with strict SLAs and under the scrutiny of a Service Delivery Manager.

Key features of Chess Managed Support

A tailored service to suit your organisation, you can pick which options best
answer the needs of your organisation, helping you to reduce your costs. 

You’ll have the support of our highly skilled and technically proficient 1st to 3rd line Service Desk
team, who will provide advice and guidance alongside resolving any service tickets. This will
be your single point of contact, giving you access to over 100 expert technical staff, reducing pressure on in-house resources and saving you time and money.

Should an Incident occur, we want to restore service as quickly as possible and minimise the impact on your business. Our fully accredited Service Delivery Team will keep you updated throughout the incident ensuring complete transparency.

Your IT infrastructure includes the hardware, software, systems, and services used by your organisation to support its operations. Focused on the active monitoring and care for the platforms your business users rely on, network infrastructure support is predominantly delivered with remote support sessions using remote access tools.

The Chess Customer Portal has been designed to provide you with important information about your account, systems, and services with us. It is provided free of charge to all our customers with a Managed Support contract and enables the self-service management of many aspects of your relationship with Chess. Customer Portal puts you in total control
and ensures that you are always up-to-speed with the status of your supported IT systems. Automated system snapshot recording, automated status updates and responses help to remotely monitor and accurately report on all aspects of your system.

The Chess Service Desk provides remote assistance using a non-invasive Remote Monitoring and Management toolkit reducing the requirement for local, desk-side visits.  

Managed IT support focused on the support for the end users and their devices. Tailored to provide the resolutions to everyday IT incidents in their working day enabling them to access their applications and system.

Sage Support provides full incident lifecycle around the relevant Sage software application in the end user and server, Azure environment.

The Service Desk can take responsibility for the escalation and management of events to any customer resolver group or external third-party application/service provider where the customer has a valid support contract in place. On resolution of any incident or completion of a Service Request, the Service Desk will seek user participation in final testing, then the information in the service desk management system will be dynamically updated and the incident/service request closed.

Hardware Support provides a single source for multi-vendor IT hardware maintenance across the entire technology stack. It ensures you can continue to operate your infrastructure for an extended period without being controlled by vendors’ refresh cycles and provides the opportunity to gain additional return on investment on your technology.

Reactive end user remote support for Business standard/Premium/Enterprise M365 applications. We built our packages with businesses like yours in mind. Whether your IT team need some specialist support with the extra complicated end-user issues, or you need to allocate the internal resource to innovation - we’re here to help.

Chess Voice+ support for Microsoft Phone System, Audio Conferencing or Microsoft Business Voice for inbound and outbound calling features within the Microsoft Teams add-on.

For more information read our
Chess Managed Services brochure. 

Your Journey with Chess

Chess help organisations across the UK with our standard approach of Consult, Deliver, Adopt and Support enabling smooth and efficient services, from Cloud adoption to embracing the Modern Workplace.

Working alongside many of the biggest names in the IT industry, Chess is trusted to deliver the highest standards of service and knowledge.

An on-going investment in training for our sales and technical people ensures their knowledge is always current and relevant.

This is backed by pre-release information and direct support from manufacturers, allowing us to advise on and supply the very latest services, solutions, products, and updates.

ISO Certifications

Chess is currently compliant according to the below quality certifications:

Useful Resources

Whitepaper

Benefits of Outsourcing Your IT

Buyers Guide

Managed Security Services

Blog

5 Business Functions to Outsource

Blog

Managed Security Services: What you need to know

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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