Cloud Voice
Chess Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people.
Future-proof your business with Cloud Voice
By 2025 BT will switch off the PSTN network, which means your business needs to upgrade to IP telephony. While the pandemic accelerated the adoption of new technology, you should focus on future-proofing your organisation as it's no longer an option but a necessity.
There are many benefits of hosted telephony, and with Chess Cloud Voice, no call goes unanswered, and no sales opportunity is missed.
Connect your people, work from anywhere and reduce your costs. Create a more productive, profitable and customer-centric organisation with Chess Cloud Voice.
Benefits of Cloud Voice
Puts you in control
Cloud Voice puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
Work from anywhere
Extend your business reach and use any local area number no matter where you are located. You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers.
Reduce your costs
You only pay for what you need on a simple per-seat basis. No major hardware investment and no financing costs to consider. Cloud Voice offers all the cost benefits of IP telephony including free site-to-site calls.
Work better together
Improve collaboration, agility, security, image and efficiency
Cloud Voice provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium headsets and handsets from a range of manufacturers. An easy-to-use web interface provides feature control and valuable user information. With our experienced inhouse software development team, we can provide a positive user experience for both service and performance monitoring.
Empower your business with these Cloud Voice features
Simple, easy to use interface
The web dashboard offers a broad range of call handling features and gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring calls are handled effectively.
Admin Controls
Cloud Voice provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
Call Recording
Record inbound, outbound or internal calls for compliance, customer service or audit purposes. Control what you record - some calls, all calls or record calls on demand. Pause and resume a recording using the in-call menu option on the desktop app and certain handsets.
Auto Attendant
You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.
Choose your device or use the app
We offer a wide selection of business handsets, including entry level devices and media phones. Alternatively, choose to work from the desktop softphone or mobile apps.
Add-Ons for Cloud Voice
Cloud Voice Collaborate
The complete unified communications experience
Cloud Voice Collaborate offers instant messaging, presence, voice, video, desktop and application sharing, and document sharing. Driven through a set of end user applications for Windows, Mac, Android and iOS, it enables users to access business communications and collaboration services wherever they are. Suitable for any size business looking to improve productivity.
Cloud Voice Contact
Simplifying customer engagement
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents. Users exist within the Cloud Voice platform and can be easily enabled within the online portal. Perfect for organisations who want to make it easier for customers to engage with them.
Teams Voice
Making it easy to work securely, anywhere, anytime
Teams Voice Plus uses our Cloud Voice platform and allows you to add more "PBX" features compared to Teams Voice, including a wider range of handsets, call recording, CTI integration and better reporting for your management. Teams Voice Premium allows you to add contact centre functionality to Teams Voice Plus.
