Cloud Voice Clinic for GP Surgeries
Ensuring GP surgeries never miss a call, with our easy-to-use hosted phone system
Never Miss A Call
GP surgeries require a friendly, prompt and efficient service. Patients are often calling with concerns and they will expect a quick response to their call, therefore the telephony solution that is chosen must accommodate these requirements.
With Cloud Voice for GP Surgeries, peak times can be dealt with efficiently, using reporting features to monitor call numbers and prioritise emergency calls. As consultations over the phone increase in popularity Cloud Voice also enables call recordings and strengthens your disaster recovery plan.
What's Included
Call Recording
Call recording is used to train and coach new receptionists, nurses and practice managers. Plus, the doctor or nurse can have the ability to retrospectively record the entire call, should they feel the need.
Call Queuing
Call queuing allows patient’s calls to be queued at network level before they are delivered to a handset at the practice. Comfort messages can be played too, which will give patients reassurance that their call will be answered soon and provide information such as opening hours.
Integration with industry-specific CRMs
Integration with industry-specific CRMs can keep a record of call history and interactions with patients, as well as screen-pops on inbound calls to create a sense of customer service and care when answering calls.
PC Soft Client
PC soft client presence and chat can be used to communicate amongst the team in order to help meet patient confidentiality.
Sophisticated Statistical Analysis
Sophisticated statistical analysis of inbound/ outbound calls can help identify the busiest periods to help plan for staff scheduling.
Disaster Recovery Plan
Disaster recovery plan such as failing over to another number (mobile, other practice) ensures no calls are missed
Auto Attendant
Auto attendant greets the caller, for example with a message saying that their call will be answered and ensures they are not left listening to a ring tone. It helps cut down the amount of time patients spend waiting in queues, as patient’s enquiries for opening hours and other information can be answered.
Receptionist Console
Receptionist console helps reduce the time it takes for a call to come in and be transferred to the necessary department or individual. The ability to re-order the queue is important, as some calls may need to be dealt with quicker than others in case of emergency. ‘Presence’ allows the receptionist to check who is available before transferring the call.
Add-Ons for Cloud Voice
Teams Voice
All in one communication solution for Microsoft users
Cloud Voice for Microsoft Teams enables your organisation to use Microsoft Teams application as a Cloud Voice endpoint to make and receive telephone calls using Chess’ direct routing capability. This is a phone system that can be accessed from your mobile, computer, or desk phone, adding more flexibility and availability when it comes to communications within your business.
Cloud Voice Collaborate
The complete unified communications experience
Cloud Voice Collaborate offers instant messaging, presence, voice, video, desktop and application sharing, and document sharing. Driven through a set of end user applications for Windows, Mac, Android and iOS, it enables your health team to access business.
communications and collaboration services wherever they are
Cloud Voice Contact
Simplifying customer engagement
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back-office contact centre agents. The system integrates with your CRM and is perfect for health organisations that want to make it easier for patients
to engage with them.
Akixi
Cloud-based reporting software
Akixi provides a comprehensive call and contact analytics solutions. Akixi’s cloud based reporting software gives you insight into how your contact processes are working and how you can optimise them to provide the best patient experience. Offering various service levels, from historic call logging to advanced real-time contact centre services, to suit practices of all sizes.
