Helping you stay connected to your customers
We have never been more dependent on our telephone lines than we are now. Face-to-face communication is becoming less frequent, and any loss of service can cost thousands of pounds in lost time and business. Worse, many small businesses have their broadband service on the same line as their voice, so losing one can completely hinder your business.
However, many of us still don’t have any real disaster recovery plans in place. We have little idea what we might do if the service goes down or how much it might cost to reconnect, or how long it might take. Line assurance gives you the peace of mind to know that, if a fault happens, you have someone to help.
Key Benefits
Line Assurance
Chess Line Assurance protects customers against call out charges
and outages caused by faults on Telephone lines and broadband services.
Peace of mind
You can feel secure there will be no large charges if you have a fault. Standard Engineering Visits can cost around £185 per day without Broadband Assurance.
Business Continuity
Ability to keep your business running in the event of a fault
Great Speeds
We have added broadband coverage to the service and we will give customers a free upgrade to FTTP when it becomes available in your area.
Great Value
In the event of a Broadband fault we will cover all BT Openreach engineering charges (in hours and out of hours).
Great Service
Downtime can lead to loss of business. Broadband Assurance now includes a range of DR options to keep you running when you have a fault.
How you stay connected at all times
Free 2025 Connectivity Upgrades
If FTTP or another next-generation service (SOGFast, SOGEA etc) becomes available we will upgrade your line to the new service free of charge. Line speed will be at our discretion, but you can upgrade to faster speeds for an increment on your monthly bill. Discounts may be available should you wish to enter into a new contract. A router will be provided as part of the upgrade.
No Engineering Charges
Internet downtime is estimated to cost UK businesses £11 billion every year, and these costs are increasing as we all become more dependent on our data connectivity. In the event of a Broadband fault we will cover all BT Openreach engineering charges (in hours and out of hours) as long as you run through the required checks before we send out an engineer.
Inclusive Disaster Recovery
We will provide a replacement broadband router within 2 working days if yours fails. We will provide a 4G device and SIM card if a broadband fault persists for more than 2 working days. Fair usage policy applies. Please be aware that if the router is not returned at the end of the loan period you will be charged its full retail price.
Speak to a Specialist
You can fill out the form and one of our product specialists will contact you shortly with more information.
