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Teams Voice  

A voice solution that integrates with Teams, unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.

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80% of business communication takes place over the phone
45 minutes per week are saved by firstline workers collaborating with colleagues
4 hours per week are saved by information workers through improved collaboration and information sharing

Work from Anywhere

Improving communication and collaboration is key priority for organisation of all sizes. Research shows that having an agile workforce can help you and your people work better together, helps increase productivity, improve problem solving and refine processes and procedures.

Without good workplace communication there can be no effective teamwork. Microsoft Teams has revolutionised the way we work. We can make calls via Microsoft Phone System, but it’s not a complete business phone system.

With a voice solution that integrates with Teams, you get all the calling features and functionality you'd expect from a traditional business phone, transforming how work gets done by unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.

Key Features*

  • Phone Numbers - including number porting 
  • Internal Calling - internal call transfer; auto attendants 
  • Voicemail - Voicemail transcription, voicemail to email 
  • Call Forwarding - User controlled call forwarding 
  • Audio Conferencing - International audio conferencing; video conferencing
  • Queues - Routing options, customised music on hold 
  • Dashboards - General usage information 

*Features vary according to option selected, download the Features Comparison Matrix for full details, or speak to one of our knowledgeable team. .

Choosing Your Microsoft Teams Voice Solution

Teams Voice with Direct Routing

Chess Teams Direct replaces traditional ISDN connections, and the need for a separate SIP or Voice solution, reducing calling costs, power consumption, management and support fees. With better functionality than traditional telephony, efficiency, productivity and collaboration increases.

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Chess Cloud PBX with Teams Voice

Chess Cloud PBX with Teams Voice uses Microsoft’s direct routing solution to enable PSTN services from within Microsoft Teams. Your people get a true enterprise voice solution with a host of intelligent telephony features within the familiar Microsoft environment.

Learn More

Teams Voice with MS Call Plans

Interested in the full Microsoft solution, using Microsoft calling plans? Our specialists are able to advise on the calling plans available, and how to move your telephony to a complete solution with advanced features including call transfer, multilevel auto attendants, and call queues.

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Pricing and Call Bundles

Teams Voice with Direct Routing

One-off Charges*

Teams Direct Routing Setup (per user)

£5.00

O365 Tenant Setup (per customer/ domain)

£50.00

Recurring Charges (per user per month)

Teams Direct Routing Licence (Includes Call Bundle, Disaster Recovery and Call Manager)

£4.50*

Voice + Support

£2.00

Additional Charges (Per User Per Month)**

Basic O365 Support (Mon – Fri 8.30 – 17.30 excl. Bank Holidays)

£4.00

Microsoft Business Voice Licence (no calling plan)

£7.50

Microsoft Phone System Licence

£6.00

*Discounted prices are available for customers over 300 users  

** Depending on your Office/Microsoft licence you will require either a Microsoft Business Voice (without calling plan) or Microsoft Phone System licence to enable the integration. Switching your Microsoft licencing to Chess is easy and requires no internal resource.  

Basic O365 Support as part of our Microsoft CSP programme is recommended.  

For more information about switching your Microsoft licencing to Chess please contact us on 0808 252 0755 or speak to your Account Manager. 

Chess Cloud PBX with Teams Voice

Office 365 Tenant Configuration Per Customer/Domain

Free*

Setup per User

Free*

Chess Cloud PBX – Teams Integration Licence (per user per month)

£1.50**

* Already a Chess Microsoft Cloud Solutions customer? You'll benefit from FREE Office 365 Tenant Configuration (Standard cost £50 per customer/domain) and FREE setup charge (Standard cost £1 per user) 

**Depending on your Office/Microsoft licence you will require either a Microsoft Business Voice (without calling plan) or Microsoft Phone System licence to enable the integration. 

Teams Voice with MS Call Plans

Teams Voice with MS Call Plans

£POA

Useful Resources

On Demand Webinar

Remote Collaboration with MS Teams

Support

Keep Your Business Up and Running

Blog

Teams VS Zoom Vs Webex

Blog

Successfully Manage Your Remote Team

.

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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