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Teams Voice  

A voice solution that integrates with Teams, unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.

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80% of business communication takes place over the phone
45 minutes per week are saved by firstline workers collaborating with colleagues
4 hours per week are saved by information workers through improved collaboration and information sharing

What is Teams Voice?

Microsoft Teams Voice (or Microsoft 365 Voice) is a cloud-based phone system that is designed as an add-on for Microsoft 365 - essentially, this is a phone system that can be accessed from your mobile, computer, or desk phone, adding more flexibility and availability when it comes to communications within your business.

By using a cloud-based platform, you’re able to eliminate the need for expensive hardware such as static desk phones, instead replacing them with mobile apps or desktop dashboards that are easier to manage and access, particularly when working remotely.

Key Features*

Teams Voice’s impressive array of features includes all of the following:

  • Phone Numbers - including number porting and direct dial numbers
  • Internal Calling and Group Calling - internal call transfer; auto attendants 
  • Text-to-Speech for auto attendants
  • Users Voicemail - Voicemail transcription, voicemail to email 
  • Call Forwarding - User controlled call forwarding 
  • Presence Based Routing - Forwarding calls when you're unavailable
  • Audio Conferencing - International audio conferencing; video conferencing
  • Queues - Routing options, customised music on hold 
  • Dashboards - General usage information 

*Features vary according to option selected, for full details speak to one of our knowledgeable team.

Ask a Teams Specialist


Can You Still Use Your Existing Phone Numbers?

Simply put, yes you can! You’ll be able to keep existing main phone numbers and direct dial numbers with minimal fuss involved - it’s a standard part of the changeover process. By being able to keep these same numbers, you won’t lose touch with any existing contacts, nor will you have to spend time, money and resources getting your ‘new number’ out to your people, customers and other stakeholders. This added flexibility makes it the perfect partner for the modern workforce who aren’t strictly based in one location but still need to be kept in the loop with communication and collaboration.

Do You Have To Use A Desk Phone?

No, you don’t have to use a desk phone when operating through Teams Voice - there are many different ways to use the service, so you can choose to use the option that works best for you. Many users prefer to use the mobile app that Teams Voice offers, as this means they only ever need to have their mobile phone available to be contacted in both a work and personal capacity. While this may sound alarming at first, don’t worry! You can set predetermined work hours for the app to be active, outside of which you will not be notified of any work-related calls until the following day’s work hours.

Can You Still Conference Call?

Of course! Conference calling is a huge part of modern office communication, so you need to ensure that all people always have access to it. Teams Voice offers an audio conference license that comes with a range of handy features including call recording and transcribing within Microsoft Stream.collaboration.

Will I Need a Separate License?

Each user will require their own individual license when using the platform; this license gives the user access to their own direct dial number and the ability to join or be added into group calls. In addition to this, each user with a license is added to the auto attendant, meaning they can be found by dialling the main company number and stating their name to the auto-attendant - this will forward the call directly to the correct user without any human interference.

Choosing Your Microsoft Teams Voice Solution

Teams Voice with Direct Routing

Chess Teams Direct replaces traditional ISDN connections, and the need for a separate SIP or Voice solution, reducing calling costs, power consumption, management and support fees. With better functionality than traditional telephony, efficiency, productivity and collaboration increases.

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Teams Voice with MS Call Plans

Interested in the full Microsoft solution, using Microsoft calling plans? Our specialists are able to advise on the calling plans available, and how to move your telephony to a complete solution with advanced features including call transfer, multilevel auto attendants, and call queues.

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Pricing and Call Bundles

Teams Voice with Direct Routing

One-off Charges*

Teams Direct Routing Setup (per user)


O365 Tenant Setup (per customer/ domain)


Recurring Charges (per user per month)

Teams Direct Routing Licence (Includes Call Bundle, Disaster Recovery and Call Manager)


Voice + Support


Additional Charges (Per User Per Month)**

Basic O365 Support (Mon – Fri 8.30 – 17.30 excl. Bank Holidays)


Microsoft Business Voice Licence (no calling plan)


Microsoft Phone System Licence


Teams Voice with MS Call Plans

Teams Voice with MS Call Plans


Useful Resources

On Demand Webinar

Remote Collaboration with MS Teams


Keep Your Business Up and Running


Teams VS Zoom Vs Webex


Successfully Manage Your Remote Team

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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