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Cloud Voice Contact

Cloud Voice Contact is a cloud-based contact solution designed specifically to work with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set.

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Simplifying customer engagement

Cloud Voice Contact is an integrated business communication and customer contact solution that simplifies multichannel customer interaction, perfect for organisations who want to make it easier for customers to engage with them.

Unlike most Contact solutions, Cloud Voice Contact provides an easy to use, self-service feature set, at a price point you can afford.

Advantages of Cloud Voice Contact

Management Insight and Control

Cloud Voice Contact comes complete with a comprehensive reporting tool that enables multiple reports to be created across all channels which can viewed within the Cloud Voice Contact portal. Reports can also be scheduled and delivered to managers as and when they need them.

Improving company image

Supervisors get a real time view of all agent activity and contact centre managers can see wallboards tailored to their needs via a web browser. Changes can be made to an IVR within a matter of minutes, ensuring that both voice and email channels can remain live and customer queries can always be taken.

 

Guaranteed Service Availability

It has never been so important to communicate with your customers digitally and without interruption, the platform delivers at least a 99.99% uptime SLA. Built across four Cloud Voice Contact data centres, the distributed architecture means loss of any single site won’t impact the ability to service customers.

Quick, secure, and scalable deployment

With Cloud Voice Contact, there are no financing costs, no major hardware to purchase, and no software to roll out. Cloud Voice Contact is scalable from 2 – 500 seats, licences can be added at any time as and when your business grows and are available on 30-day contracts for managing peak demand.

Quickly configured alongside your Cloud Voice deployment and designed to work seamlessly together, your team can work collectively on the same telephony platform, allowing you to share presence information and to deliver exceptional customer service.

CRM Integration

Cloud Voice Contact’s integrated CRM solution allows you to record customer interactions by channel and combine this data with all associated outcomes within a single consolidated database.

CRM integration allows your team not only to quickly find a contact’s information and contact history but will automatically display a caller's details during an inbound call and allows agents to initiate an outbound call by using the ‘click to dial’ functionality directly from the CRM.

Cloud Voice eBook

Technology Solutions for Great Customer Experience

Making it easy to connect your customers and your people

Five Minute Portal Demo

Cloud Voice Contact – Agent Portal Overview

Make it easier to connect with your customers. Martin Bacon, Cloud Consultant at Chess, shows you around the Cloud Voice Contact agent portal.

Key Features of Cloud Voice Contact


Voice Channel 

Call Back 

Call Recording 

Advanced Queue Management 

Skills-based Routing 

Email Channel 

Webchat 

Wallboards and
Live Data 

Management Reporting 

Useful Resources

Blog

Customer Service in a Hybrid World

On Demand Webinar

Improving The Inbound Customer Journey

Blog

Missed Calls, Missed Revenue

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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