Customer Charter

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There is a quicker way to get your query resolved than email. We manage all queries through our online Customer Portal, unless it’s a call to report an urgent fault or to pay your bill. Once your query is logged on the ticket system, we’ll pick it up and reply in line with your service level agreement or within 24 hours, whichever is quicker. We do still respond to emails but this may take longer as we prioritise tickets over other forms of communication.

How do I access the Customer Portal?
Click HERE to access your Customer Portal account and log your query… it takes just a few minutes. If you haven’t used the Customer Portal before, our 2-minute video tour is a great way to see how easy it is to login, view invoices, make payments and use the ticket system. Watch HERE.

If you are experiencing issues logging into you Customer Portal account please report these at registration@ChessICT.co.uk