Emma Stott: Customer Service Director

Years of Service: 12 years and three months

First Chess Job: Customer Service Advisor 

This year we celebrate Chess’ 25th Anniversary. What thoughts and emotions come to mind when you think about that?

Wow, it gets me emotional just thinking about it! I was just a fresh-faced 20 something when I started at Chess and it’s crazy to reflect on what I have achieved and the person I’ve become! I’m feeling super proud of the business and everyone who has grown with it. From 12 years ago when our Summer Conference was hosted in the upstairs office, to now having 400 people filling The Comedy Store in Manchester – that speaks for itself! 

What has been your biggest achievement at Chess?
So many it’s hard to pick just one. Speaking at the conference, winning Leader of the Year in 2016 and my most recent promotion to Customer Service Director. 
What’s made you stay at Chess for so long?
The people and opportunities, it’s as simple as that – I love both of them.
In what ways have you grown since starting at Chess?
I started at Chess is my 20’s as a shy (but knowledgeable) young woman. I’m now a mum to my gorgeous boy Eddie (6). I’m confident, not afraid to use my voice and I’ve ended up working with and developing a great bunch of people.
What is your favourite part about your job? What excites you the most?
Helping and supporting people, whether that be in the team or our customers – I just want to do the right thing. It’s exciting to think about what the future holds for me, and whatever that looks like I intend to embrace it and make it happen.
What is your best Chess memory to date?  
Climbing Snowdon with my Team Leaders – this was a great day and definitely brought us closer together as a team!
Where do you expect to be in the next 25 years?
Well I’m old enough now to hope I’ll be retired and enjoying my family. And who knows maybe even some grandchildren - now that’s a scary thought!