8.00 am (Sat 1 Feb) - Overnight engineering work has resolved the fibre issue in the London area. Normal service is being restored, and is being tested and monitored.
9:30 pm- Engineers are now working on site in Leicester. Gamma's network team have been continuing the work on the network re-routing of voice and connectivity services. Service is expected to be restored by 10pm tonight.
Next update: 8.00 am (Sat)
8.30 pm Gamma estimate that engineers will arrive at the fibre break in the London area at 9pm at which point they can assess the extent of the work required to restore the fibre connectivity. Work will begin at 9pm on the fibre break within the Leicester area, however they know the restoration work here is extensive due to an electrical incident in that area. They have taken steps to re-route voice and connectivity services which will restore the majority of services, but ongoing intermittent problems on voice quality and connectivity speed are expected until at one of the two fibre breaks is resolved.
Next update: 9.30 pm
6.45 pm: We have been advised that Gamma have isolated the ongoing fault to a dual fibre break on the East coast and the London area. They're working with their partner engineers to address both breaks. It's still affecting voice and connectivity services and they are working to restore connectivity where possible.
Next Update: 8.30 pm
5.30 pm: We have been made aware of an issue affecting Gamma Voice and Data connectivity services, caused by a national network fibre break. Customers will be experiencing voice connectivity and call quality issues due to the congestion caused.
Gamma engineers are currently working to identify the actual cause of the fibre break, and Gamma are also working to review alternative traffic routing measures to restore connectivity and alleviate traffic congestion.
Next Update: 7.00 pm
3.30 pm We have been made aware of an issue affecting Gamma voice and data services where some customer are experiencing complete loss of service. Engineers are working on this at moment.
Next Update: 5.30 pm