She is passionate about working closely with partners, building strong and lasting relationships. Helen is proud to work with a great team of people who share her passion to provide exceptional customer service, who enjoy and learn from the challenges created by growth; keeping our partners at the heart of our decision making.


1. How you started in Telecoms?

I was convinced to temp for my parents when I moved back to the area whilst I was looking for a new job (I was a veterinary nurse). I had always thought I would be bored with office work, but I loved it from day one.

I like to be challenged and telecoms is definitely challenging! A few months after I started the office manager fell pregnant - I was given the opportunity to step up and I took it. Since then I have worked within or very close with most departments within the business before being made a Director in 2015.

 

2. Biggest career achievement?

Lots of achievements have meant a lot to me but I guess the one that tops them all was when I was made a Director.

 

3. What is your main expertise?

I would say Ebillz Cloud and billing is my main area of expertise. Although WLR would be a close second having been the project manager behind the launch of WLR in 2007. We (former TMS) were first to deliver PSTN to our partners ahead of all our competitors.

 

4. Best things about working at Chess?

That would include being part of the senior management team and all the people that I work with. If you want opportunity and a career, not just a job, Chess is the place to be.


5. If you weren’t in comms what would you be doing?

I can’t imagine doing anything else now. I would consider something to do with animals.

 

6. What is the most exciting thing you are working on at the moment?

Creating one team for our Partners. Chess Partner used to be separated into three divisions and we are now working on creating the perfect mix with a unified customer experience and support.

 

7. Industry bugbear?

Hosted telephony - prices have become a race to the floo. Instead of becoming a great profitable future-proof technology we have created a highly technical and feature rich product difficult to make money from. It should be more expensive than WLR. Instead not only is it cheaper on a license basis, but the calls are included, too!

 

8. What do you enjoy doing when you are not at work?

Outside of the Chess family Helen enjoys spending time with her family, is an avid Bastille fan, enjoys a spa day all washed down with a rare steak and a fine red wine!

 

To get in touch with Helen you can email her at HelenBooker@chessict.co.uk or connect with her on LinkedIn.