15.00

BT has looked to resolve the issues and you will start to see service resume as normal. If you are still experiencing performance issues, then please contact the technical support team.  Next update will be at 17.00

12.30

BT is continuing to monitor the network and work continues to resolve the issue with their engineers. Next update will be at 14.00.

11.00

BT is continuing to monitor the network and work continues to resolve the issue with their engineers. Next update will be at 12.30.

10.00

We are aware some customers are currently experiencing slow speeds or packet loss on their voice service which may affect the voice quality. Engineers are currently investigating the cause.

We apologise for any inconvenience this may cause.

Next update will be at 11.00.