Why is Customer Experience so important to businesses? How does it differ from Customer Service? Chess Partner’s Experience Leader, Hollie Jervis, demonstrates how implementing customer experience projects can offer huge benefits to your business and the importance getting it right.
As 2019 draws to a close, Partner Experience Leader, Hollie Jervis, takes us through a round-up of the year so far in Chess Partner, reviewing how the team have continued to improve and offer a great experience for our Partners.
This month we welcome Kerri Lendon, Customer Service Director - Partner to Chess Chats. Kerri talks to us about her experience within the Telecoms Industry, how she’s driven towards improving the service delivered to our partners and what the key areas of focus are for the team in 2020.
Each quarter, we’re offering our Wholesale Partners the chance to win £800 Red Letter Days Vouchers.
Helen Booker is Chess Partner's Operations Director. She joined the company after the acquisition of TMS. With years of experience in the Telco sector, Helen is the expert looking after our billing proposition.
Decreasing churn is currently a major priority for all Networks. In this on-demand webinar, we focus on the best practices to retain customers. Our experts provide you with the insight and tools to enhance your potential to keep customers.
If you missed the Old V New World webinar, you can now watch the recording in your own time. This video provides you with a quick 20-minute-long recap of the in-demand products sales pipeline.
The transition of the Telecommunications industry to a digital sector that converges to a large extent with the IT and Tech sector has changed the customer demand and expectations for service.