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SIP Trunking with Chess Partner

Chess Partner are pleased to offer a new SIP Trunking solution to our Partners that will allow you to offer the best Call Management solutions for your customers.


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Chess Chats with Oliver Lofthouse

This month, we sat down with Oliver Lofthouse, Sales Director, for the first Chess Chats of 2020. Watch the webinar.

Mapping Your Route To Success with Chess Partner

We’re pleased to launch our Partner Journey Project this month to kick-start off the New Year.

Our Partner Journey Map is an extension of our Chess Blueprint focus and values – our commitment and dedication to how we work with you.

Watch the short video to find out what to expect when you Partner with Chess.


Customer Experience vs Customer Service: What you need to know

Why is Customer Experience so important to businesses? How does it differ from Customer Service? Chess Partner’s Experience Leader, Hollie Jervis, demonstrates how implementing customer experience projects can offer huge benefits to your business and the importance getting it right.


Chess Partner: 2019 Round-Up

As 2019 draws to a close, Partner Experience Leader, Hollie Jervis, takes us through a round-up of the year so far in Chess Partner, reviewing how the team have continued to improve and offer a great experience for our Partners.

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Meet the Team: Oliver Lofthouse, Sales Director - Partner

Chess Partner are pleased to welcome on board our new Sales Director, Oliver Lofthouse. Oliver has vast experience within the industry and brings a wealth of knowledge to Chess. Read more to find out about his role, responsibilities and what he has planned for Chess Partner. 

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Chess Chats with Kerri Lendon, Chess Partner

This month we welcome Kerri Lendon, Customer Service Director - Partner to Chess Chats. Kerri talks to us about her experience within the Telecoms Industry, how she’s driven towards improving the service delivered to our partners and what the key areas of focus are for the team in 2020.

Top Performers to Win £800 Red Letter Days Vouchers

Each quarter, we’re offering our Wholesale Partners the chance to win £800 Red Letter Days Vouchers. 

Meet the Team: Helen Booker, Operations Director

Helen Booker is Chess Partner's Operations Director. She joined the company after the acquisition of TMS. With years of experience in the Telco sector, Helen is the expert looking after our billing proposition. 

Managing Retention, Preventing Churn

Decreasing churn is currently a major priority for all Networks. In this on-demand webinar, we focus on the best practices to retain customers. Our experts provide you with the insight and tools to enhance your potential to keep customers.

Old V New World Technology Webinar Recording

If you missed the Old V New World webinar, you can now watch the recording in your own time. This video provides you with a quick 20-minute-long recap of the in-demand products sales pipeline. 

Upgrade your business model through a billing platform

The transition of the Telecommunications industry to a digital sector that converges to a large extent with the IT and Tech sector has changed the customer demand and expectations for service.