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Customer Service Update

Customer Service Update - 9 December

This week we're pleased to introduce a new Direct Debit feature on our Customer Portal, our Customer Passion Hero for December and some key dates over the festive period.  

Unlocking the Power of M365

Unlocking the Power of M365

Whilst there is no doubting the power of Microsoft 365. Many organisations deploy it quickly without understanding the need to get the platform set up ...

Weekly Service Update

Weekly Service Update - 2 December

This week I'd like to make you aware of our support over the festive period, I've included more information on this below.If you need any help the bes ...

Transforming Business with MS Power Platform

Transforming Business with MS Power Platform

Microsoft have introduced a range of powerful apps which are built into M365 and Azure. These allow you to build high productivity apps for your business with a rich set of tools, which can help to grow your business, save you money and empower your people to work better together.

We can help you deploy these and work with you to create apps or train your people to get up and running,
 so please get in touch if you need help. 

Chess Takes Steps to Support East Cheshire Hospice

Chess Takes Steps to Support East Cheshire Hospice

More than 250 people from local business Chess ICT have been getting fit by taking part in a step challenge to support East Cheshire Hospice, raising £1,000 towards the cost of refurbishing a bereavement support centre.

Transforming Business Using Power Apps

Transforming Business Using Power Apps

PowerApps are a no code/low code platform that enables anyone to build rich web and mobile applications. In this blog post we'll explore the features and benefits of introducing Power Apps into your business. 

Customer Service Update

Customer Service Update - 25 November 2020

This week we’re excited to let you know that we've launched our Customer Portal Administrator tools which are designed to help you get the very best from your Chess online account.

Managing Your Content for Compliance

Managing Your Content For Compliance

Management of threats and compliance with regulations have not gone away over the last 9 months and many of our customers have asked us to help them with their digital information infrastructure, so I thought it might be useful to highlight 3 areas to consider. 

Driving Compliance with M365 in Financial Services

Webinar - Driving Compliance with M365 in Financial Services

To help manage the challenges of compliance and data governance, Microsoft has introduced a new set of solutions, including Compliance Manager, which provides more than 150 out-of-box assessments.

Customer Service Update

Customer Service Update - 18 November 2020


Openreach has recently changed its service status to Amber, and this will remain until 2 December. You can read more about this and how it may affect you in the connectivity section below. 

This week we have sent your monthly bill, and I've included a reminder of our 5 top billing questions and answers, along with the best way to pay your bill. 


Sage Strengthens Partnership With Chess

Sage Strengthens Partnership With Chess

Chess is further strengthening its partnership with business technology and software provider, Sage, in an agreement which will see Chess deliver Sage for Education and Sage solutions across the UK.

2025 Switch Off

The PSTN Switch Off in 2025 - Replacement Products and Services

The Public Switched Telephone Network (PSTN) is being closed in Dec 2025. The PSTN supports a range of familiar telephone and broadband products. There will be a stop sell point in September 2023, after which PSTN based products will no longer be available for new supply.  

Customer Service Update

Customer Service Update - 11 November 2020

We're always looking for ways to improve your online experience and this week we're pleased to tell you about 3 additional features coming soon on our Customer Portal.  Let us us know if you have any other improvement suggestions HERE and we'll review and action if we can.   


Work From Home

Lockdown 2.0 - Helping You Work From Home

As another lockdown starts I thought it would be useful to revisit some of the products and services we offered in the Spring that are aimed at making working from home easier.

Chess Joins YPO Framework

Chess Joins YPO Framework

Chess is announced as a supplier on YPO's new national network and telecommunications framework.

Customer Service Update

Customer Service Update - 4 November 2020

We would like to reassure all our customers that our Service Desk remains unaffected by the lockdown and we will continue to provide the same high level of support.

BeCyberSmart

Drive By Attack, Buffer Overflow, Privilege Escalation #BeCyberSmart

Our last 3 episodes in a 12 part series #BeCyberSmart. Today we cover Drive By Attack, Buffer Overflow and Privilege Escalation.  All 12 episodes are available to watch on demand HERE.

Service Update 28 October 2020


Covid restrictions continue to tighten across the UK adding additional pressures to many businesses. We would like to assure you that our Service Desk is operating as normal and we are here to help if you need us.

The best way to get help is to log a ticket on our Customer Portal, we will then review and assign a response time, usually within 15 minutes of receiving your ticket. 

Don't forget if you need advice on any aspect of working from home, we can help, please click HERE

Passwords, Rootkits and Remote Code Execution #BeCyberSmart

This week we're talking about Rootkits, Remote Code Execution and Password Attacks and there's some really fascinating information covered, even for the most technical of us. 

If you do nothing else, make sure you follow the password rules and don't get 'pwned'. Find out how and why.

Malware, Worms and Ransomware #BeCyberSmart

This week we're talking about Malware, Ransomware and Worms and there's some really fascinating information covered, even for the most technical of us.

Whether you own a smart fridge, the latest laptop or you run a multi million pound business none of us can afford to ignore the threat of a virus attacking our systems. Find out why.