Skip to the content

Partner Charter

Our Promise to You

At Chess Partner we follow the values in our blueprint to help maintain a friendly, positive and safe place to work.

Read Our Blueprint
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why we’re passionate about our promise to you


Dedicated Business Development Manager

Calls answered within 30 seconds

24-hour email response time

Escalation Process

Should you feel that you need to escalate any issues please see below.


2 Hours

Partner Support Deputy Team Leader
Jenny Cleary
0330 102 5613

8 Hours

Partner Support Team Leader

Louise Howe
0330 159 8036

24 Hours

Customer Services Director

Emma Stott
0330 159 8034

48 Hours

Chief Operating Officer

Stephen Dracup