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Partner Charter
Our Promise to You
At Chess Partner we follow the values in our blueprint to help maintain a friendly, positive and safe place to work.
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why we’re passionate about our promise to you
Dedicated Business Development Manager
Escalation Process
Should you feel that you need to escalate any issues please see below.
2 Hours
Partner Support Deputy Team Leader
Jenny Cleary
0330 102 5613
8 Hours
Partner Support Team Leader
Louise Howe
0330 159 8036
24 Hours
Customer Services Director
Emma Stott
0330 159 8034
48 Hours
Chief Operating Officer
Stephen Dracup
