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Mobile Charter

Our Promise to You

0800 688 8804
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.


Dedicated service account manager

Call answered within 30 seconds

One hour email response time

Escalation Process

Should you feel that you need to escalate any issues please see below.


2 Hours

Mobile Support Team Leader
Chris Wright
0800 688 8804

8 Hours

Head of Mobile Sales

Lauren Miller
0800 688 8804

24 Hours

Group Sales Director

Oliver Lofthouse

48 Hours

Chief Operating Officer

Stephen Dracup