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Customer Charter

Our Promise to You

0334 770 6000
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.


Call answered in less than two minutes

24 hours email response time

Escalation Process

Should you feel that you need to escalate any issues please see below.


8 Hours

Customer Support Team Leader

Rodney LeFondre
0800 688 8804

8 Hours

Head of Customer

Michael Leighton
0330 159 8035

24 Hours

Customer Services

Emma Stott
0330 159 8034

48 Hours

The Directors