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Corporate Charter
Our Promise to You
At Chess we follow the values in our blueprint to help maintain a friendly, positive and safe place to work.
0330 33 22 707
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.
Dedicated service account manager
Escalation Process
Should you feel that you need to escalate any issues please see below.
4 Hours
Team Leaders
Louise Howe
0330 159 8036
8 Hours
Head of Department
Michael Leighton
0330 159 8035
24 Hours
Customer Services Director
Emma Stott
0330 159 8034
48 Hours
Chief Operating Officer
Stephen Dracup
