Our Promise to You
At Chess we follow the values in our blueprint to help maintain a friendly, positive and safe place to work.
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.
Dedicated service account manager
Calls answered within 30 seconds
8 hour email and SLA response time
Should you feel that you need to escalate any issues please see below.