Our Promise to You
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.
Dedicated service account manager
Call answered within 30 seconds
One hour email response time
Should you feel that you need to escalate any issues please see below.
Customer Experience Team Leader
0330 159 8036
Head of Customer Support
0330 159 8035
Customer Services Director
0330 159 8034
Chief Operating Officer