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Enterprise Charter

Our Promise to You

0800 019 3800
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.


Dedicated service account manager

Call answered within 30 seconds

One hour email response time

Escalation Process

Should you feel that you need to escalate any issues please see below.


2 Hours

Customer Experience Team Leader

Louise Howe

0330 159 8036

8 Hours

Head of Customer Support

Michael Leighton

0330 159 8035

24 Hours

Customer Services Director

Emma Stott

0330 159 8034

48 Hours

Chief Operating Officer

Stephen Dracup