Our Promise to You
At Chess we follow the values in our blueprint to help maintain a friendly, positive and safe place to work.
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.
Our Customer Portal is available 24/7 and has a wide range of features to help customers manage their account online, including raising queries on the ticket system.
We respond to all queries sent by email and online tickets within 48 hours.
Should you feel that you need to escalate any issues please see below.