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Business Charter

Our Promise to You

At Chess we follow the values in our blueprint to help maintain a friendly, positive and safe place to work.

Read Our Blueprint
0344 770 6000
We want to make sure that Chess is truly ‘a great place to be a customer’, and that’s why
we’re passionate about our promise to you.


Our Customer Portal is available 24/7 and has a wide range of features to help customers manage their account online, including raising queries on the ticket system.
We respond to all queries sent by email and online tickets within 48 hours. 


Escalation Process

Should you feel that you need to escalate any issues please see below.


8 Hours

Customer Support Team Leader

Rodney LeFondre
0800 688 8804

24 Hours

Head of Customer

Michael Leighton
0330 159 8035

48 Hours

Customer Services

Emma Stott
0330 159 8034

72 Hours

The Directors